Returns
Fifteen days, no reason needed
If it is not right, send it back. Free reverse pickup anywhere we deliver, and the refund goes to the card you paid with.
The window
You have 15 days from delivery to return anything for a full refund. Raise it from your order email or by WhatsApp, and we will book a pickup within 48 hours. The piece must come back unworn, with its certificate, box and the tag still attached.
What cannot come back
- Engraved pieces — these can only be exchanged for a manufacturing defect
- Pieces already resized at your request
- Custom commissions made to a design you supplied
- Anything returned without its certificate, which cannot be reissued
Refund timing
| Paid by | Refund lands in |
|---|---|
| UPI | 1–3 working days |
| Credit / debit card | 5–7 working days |
| Net banking | 3–5 working days |
| Cash on delivery | NEFT to your account, 3–5 working days |
The clock starts when the piece reaches our workshop and passes inspection, which takes a day. GST is refunded with the item; that is our cost to reclaim, not yours.
Exchange
Swap for anything of equal or greater value within 30 days and pay only the difference. One free exchange per order.
Resizing
The first resize within 60 days is free, both ways. Eternity bands and channel-set designs can move about one size before the setting is at risk — we will say so before we try, rather than after.
Lifetime buyback
We will buy any Aira Elegance piece back at any time for 100% of the current metal value and 80% of the stone value, against the original invoice. Exchange it for something new instead and the stone value goes to 100%.
Be clear-eyed about this: making charges are never recoverable, from us or from anyone. Jewellery is not an investment vehicle.
Note: this is a demonstration storefront. No orders are placed and no returns are processed.